Orders are processed between 3 and 25 business days*. ADA PERLU will contact you if an item is out of stock or if additional information is required for credit verification.
*Note: Orders placed on a Friday after 11am PST and over the weekend will not start being processed until the following Monday. Our hours of operation are Monday-Friday. We are closed on all major holidays.
Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for your tracking number to show any movement.
Orders will not be refunded for packages that are not accepted by recipient.
ADA PERLU LINGERIE is not responsible for lost or stolen packages that are confirmed delivered by tracking. The costumer is responsible for any loss or damage of these items.
If you have any questions regarding your order, please contact ADA PERLU LINGERIE at firstname.lastname@example.org
SHIPPING RATES AND DELIVERY
Si vous souhaitez accélérer votre commande, veuillez contacter email@example.com
If you wish to expedite your order, please contact firstname.lastname@example.org
FREE SHIPPING FOR ORDERS OVER 150 €
FREE - 3-10 Day Flat Rate Priority Mail Shipping to FRANCE for orders over €100
€5 - 3-10 Day Flat Rate Priority Mail Shipping for orders under €100
FREE - 3-10 Day Flat Rate Priority Mail Shipping to EUROPE for orders over €100
€13 - 15- 25 Business Days Mail International Shipping
€20 - 15- 25 Business Days Mail International Shipping
*Note: If any higher international cost is found to be required at the time of mailing, you will be contacted by email for your approval to add extra cost.
By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date. ADA PERLU LINGERIE is not responsible for these additional costs.
We understand that sometimes its hard to get underwear sizing right, especially without being able to try it on. That’s why we will exchange your full priced underwear for another size, as long as it is returned to us with the all original